Construction of Water and Wastewater Systems
- Water distribution systems
- Water collection systems
- Treatment works
- Pump stations
- Spring protection
- Mechanical and electrical Installations
- Boreholes including treatment package plants
- Mobile plants
- Package plants
Operation and Maintenance Services
- Raw water abstraction, treatment, storage and distribution
- Borehole operations and maintenance
- Sewage collection, treatment and sludge disposal
- Process and chemical optimisation
- Preventative maintenance
- Repairs and refurbishments
- Support to community based schemes
- Electrical, mechanical and instrumentation installations, maintenance and repairs
Refurbishment, Upgrade and Expansion of Existing Systems
- Electrical
- Mechanical
- Instrumentation
Technical Support
- Blue Drop and Green Drop compliance
- Water and effluent quality monitoring and control
- Water services policy development and review
- Tanker management
- Unaccounted for water
Asset Management
- Initial system assessment and asset condition reports
- System maintenance repair and replacement
- Asset registers, asset management plans and O&M plans
- Asset management systems and/or system support
Tanker Management
- Management of water tanker service providers
- Monitoring of supply and delivery points including distances. This is done through the tracker system installed on trucks
- Monitoring of storage points by dedicated operators, using the GPS system
- Generation of reports for deliveries for each truck. This information is used to generate invoices
- Regular auditing of the storages and trucks by a dedicated Supervisor
Call Centre Management
- Operation of a 24/7 Water Call Centre to report any related breakdowns by consumers
- Call Centre is manned 24/7 by the dedicated staff
- WSSA implemented best controls and systems to ensure effective and cost effective operation
- Effective communication and feedback systems between the consumers, call centre agents, Supervisors and maintenance teams. This is to ensure that the consumer gets regular feedback when an issue is logged
