WSSA offers a full spectrum of customer relationship and water demand management services to municipalities and metros across South Africa. These include:
- The development and implementation of transformation plans
- The definition of user specifications
- The development and implementation of CRM strategies
- Training, capacity building, skills transfer and mentorship
- System commissioning and maintenance
- The development and integration of financial, accounting and billing systems
- System assessments, audits, customer surveys and similar initiatives to update or populate GIS, MIS and customer database systems
- Development and implementation of full business plans, tariff models and systems
- Repairs, replacement or installation of meters and metering systems
- Metering and billing
- The provision of customer call centres
- Community awareness campaigns
- Issue management support
- Paypoints and revenue collection
- Financial controls and interventions
- Water demand management initiatives (UFW/NRW)
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