Customer Management

WSSA offers a range of services aimed at managing the entire customer management cycle, including:

• The review, update or supply of customer management and billing systems
• Customer database clean-up, validation and maintenance
• Indigency register and validation
• Meter reading and management
• New connections, disconnections and reconnections
• Tariff modelling and budgets
• Billing
• Collections, customer centres and paypoints
• Debtor collection and legal processes
• Reporting and financial controls
• Customer relationship management, awareness and communication
• Joint media releases and communications
• Land information system management

Call Centres
WSSA provides 24/7 call centre services that offer on-line, ring-fenced service to our clients, their representatives and customers, and our own operations teams. Call centre services include:

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• 24/7 call centre access using our Pivotal-based management  system
• An issue management system, providing real time information on any complaints, interventions, status and feedback provided to the complainant.
• Ready access to all authorised client representatives on the status of any issue – consolidated into routine reports
• Response time performance monitoring, costing, trends and reports
• Customer interaction, communication and feedback

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