Customer Management
| WSSA offers a range of services aimed at managing the entire customer management cycle, including: * The review, update or supply of customer management and billing systems * Customer database clean-up, validation and maintenance * Indigency register and validation * Meter reading and management * New connections, disconnections and reconnections * Tariff modelling and budgets * Billing * Collections, customer centres and paypoints * Debtor collection and legal processes * Reporting and financial controls * Customer relationship management, awareness and communication * Joint media releases and communications * Land information system management Call Centres WSSA provides 24/7 call centre services that offer on-line, ring-fenced service to our clients, their representatives and customers, and our own operations teams. Call centre services include: * 24/7 call centre access using our Pivotal-based management system * An issue management system, providing real time information on any complaints, interventions, status and feedback provided to the complainant. * Ready access to all authorised client representatives on the status of any issue – consolidated into routine reports * Response time performance monitoring, costing, trends and reports * Customer interaction, communication and feedback |
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